Roadside Assistance

Roadside Assistance

1-844-436-4333 (Available 24/7)

Submit a Claim

PEACE OF MIND ON EVERY DRIVE

Every new Genesis owner is enrolled in our 24/7 Roadside Assistance program. In the unlikely event that you require roadside assistance, our team will coordinate towing to the nearest Genesis Distributor anywhere in Canada or the continental U.S.A.

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Roadside Assistance Services

Drive with confidence knowing that you're covered in case of unexpected roadside emergencies. You are in good hands with our team of skilled mechanics, who are ready to assist you promptly with common issues like flat tires, dead batteries, and lockouts.

Powertrain Limited Warranty

FLAT TIRE CHANGE

Our Roadside Assistance Operator will arrange for a service person to change a flat tire provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.

*See Towing Service details. Tire repairs are not covered.

LOCKOUT

LOCKOUT

Our Roadside Assistance Operator will arrange to have a service person attempt to open your vehicle should your keys be locked inside the passenger compartment.

*You may be required to sign a release of liability form prior to service being rendered.

BATTERY BOOSTING

BATTERY BOOSTING

Our Roadside Assistance Operator will arrange to have a service person boost the battery to enable a disabled vehicle to proceed under its own power. EV vehicles out of power will be towed to the closest charging station in the Roadside Assistance system.

TOWING

TOWING

When a vehicle is deemed inoperable, our Roadside Assistance Operator will arrange to have your vehicle towed from the breakdown location to the nearest authorized Genesis Distributor.

*Towing services are available when a vehicle is deemed inoperable by the authorized service person on site.

TRIP INTERRUPTION

TRIP INTERRUPTION

If your vehicle is inoperable due to a mechanical breakdown or unforeseen accident, you are covered for any of the following expenses up to a total of $1,000 CAD — Vehicle rental, local lodging and meals, and commercial transportation to your home or desired destination.

*Eligible vehicles must be inoperable for a period of 24 hours or longer and over 100 km from your primary home. Coverage includes up to a maximum of 3 days and a total expenses of $1,000 CAD.

Trip interruption or ownership service claims

HOW TO SUBMIT A CLAIM

1. Create an account

1. Visit https://roadsideclaims.xperigo.com and complete the required contact information to register a new account.

2. Once you have successfully logged into your account, you can submit a new claim or check the status of a claim.

2. Submitting a claim

1. On the main overview page, click 'Submit a claim' and choose between 'Own Service Expenses' and 'Trip Interruptions Expenses'.

2. Enter your VIN, Claimant, and Payment Information. Payment methods can be via EFT. If the cheque is payable to someone other than the claimant (i.e. Distributor), check the box and fill out the 'payable to' section.

3. Include as much detail about the services you are claiming. Receipts and work/repair orders from the dealership will be required in order for our Roadside Assistance team to review and process the request.

Once all information has been filed out, click 'Submit claim' to confirm.

3. Confirm your claim details

Once the claim has been submitted, you will receive a confirmation of what you have submitted along with your claim number. You will continue to receive e-mail notifications regarding the status of the claim submission.

4. Check the status of my claim

To check the status of a claim, visit https://roadsideclaims.xperigo.com and enter the claim number in the search bar at the top of the page or under the claim's history.

FREQUENTLY ASKED QUESTIONS

A claim should always be submitted as soon as possible but not exceeding 60 calendar days.
Reimbursements take roughly one week to process, after which time, if eligible, an e-transfer or cheque will be sent to the address provided in your claim.
At any time you may return to the online claims portal and login to view your status. Alternatively, a member of our solution centre team is available 24/7 to help answer your questions.
Visit https://roadsideclaims.xperigo.com, select 'Create Account', and complete the required contact information to register a new account.
Should at any time you need to recover your password, click on the 'forgot password' button and follow the simple steps.
A claim consists of instances where a guest has opted to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements.
A claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.
- Work/Repair order (provided by Distributor) - Tow invoice, which terminates at an authorized Distributor/repair facility - Light roadside services invoice, such as a boost or spare tire installation - Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown) - Meal receipts (excluding tips and alcoholic beverages) - Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA) - Incidentals
A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your vehicle. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).
All reimbursements are by e-mail transfer or via Canada Post standard mail.
Genesis Kitchener-WaterlooRoadside Assistance